Delivery .

Orders are generally shipped within 48-72 hours of confirmed order either by Royal Mail recorded delivery or signed for Parcelforce service.The tracking number will be placed on youre account to show method of delivery.During Seasonal peaks,such as Christmas,delivery may be delayed due to demand but we still try to deliver within 5-7 working days

International delivery - exemptions, taxes and surcharges

The customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order. Extremely rarely, in the event of unusually heavy orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Damaged goods -

Please inform us within 3 days

Please contact us by phone or email within 3 working days of receipt of your order by either telephone or email.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you.

If our customer service team asks you to return the damaged goods to us, you can do so at our expense by asking for a full refund on the return postage charges you incur

Incorrect or missing goods -

Please contact us by phone or email within 3 working days of receipt of your order by either telephone or email.
If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error .

OFAC sanctioned countries

We unfortunatley have to advise that we have resrictions on receiving order from the following Countries

Belarus
Burma/Myanmar
Democratic Republic of Congo
Eritrea
Federal Republic of Yugoslavia & Serbia
Iran
Iraq
Ivory Coast
Lebanon
Syria
Liberia
North Korea
Republic of Guinea
Somalia
Sudan
Zimbabwe
Cuba
Balkans

Shipping from only £1.49 to mainland UK